Q and A’s on our new Digital Banking Platform

What should I do if I forget my password?

You can recover your account by going through the Forgot? password steps.
You may also call 1-866-348-4674, option 9 for online banking support from 7am- 11pm M-F, 9-5 pm Sat/Sun.

How do I log in to digital banking?

Click the Online Banking button at the top of the page or open your State Bank mobile app (available at Google Play or Apple store to download now)
Enter your username and password
Enter the one-time access code sent to your phone
Read Terms & Conditions and click Accept
You are in!

Will I need to download a new app with the new digital banking?

Yes. The Apple app is available on the App Store and the Android app is available on Google Play.
Search for State Bank IN app. It is new so it may not be at the top of the list yet. Android users may need to look in the new apps section.

I'm a First Time User of online banking. How do I start?

Simply click on Online Banking at the top of the website and then click First time user? Enroll now. After inputting a few pieces of information, you’ll be all set!

What is 2-Factor Authentication and why is it used by the digital banking system?

Two-Factor Authentication is a security measure that allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.

When I log into digital banking, do I need to get a confirmation code every time I log in?

No, not when accessing through the same device. Check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code.

Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.

Will my previously created account alerts work in the new digital banking system?

Alerts will need to be re-entered in the new system. To set up alerts in digital banking:

Log in
Select the account you would like to set up an alert for
Click Alert preferences
Set up the desired balance, transaction, or card alerts

How do I view my account statements and tax documents in digital banking?

Account statements and tax documents can be downloaded from digital banking. These are only available for accounts already enrolled in eStatements.

Log In
Click on any account listed
Click on Documents from the Account Details page in the options menu
Statements and Taxes will be listed for each year available (Up to 3 years of E-statements will be visible).

How do I change the order my accounts are displayed in digital banking?

You can rearrange the order your accounts display in digital banking to reflect the sequence you want.

Log In
From the Accounts click on the three dots and click Organize Accounts
Drag and drop the accounts to rearrange the order
Click Done

How do I lock my debit card in digital banking?

Locking your debit card is easy in digital banking. It’s just as easy to unlock it as well!

Log in
Under the Card Management tile, click the toggle slider to turn the desired card off
If you wish to turn the card back on, simply click the toggle next to the blocked card to turn it on

How do I set up alerts in digital banking?

You can add an alert in digital banking:

Log in
Select the account you would like to set up an alert for
Click Alert preferences
Set up the desired balance, transaction, or card alerts

Will my previously created scheduled transfers still work in the new digital banking system?

Yes, all existing scheduled transfers in the previous digital banking system have been moved to the new system. This includes:

External Transfers – Between State Bank and other Financial Institutions

Account Transfers – Within State Bank between your accounts or to other members

How do I make a mobile deposit in digital banking?

Mobile deposit is available for all checking accounts, but you must enroll first. Mobile deposit can only be done through the mobile app.

Log in
Select Deposit under your checking account OR select Deposit Check from the slideout menu in the mobile app
Click Enroll Account and go through the sign-up steps
Once your request has been processed and approved, tap Deposit a Check
Enter the check amount
Tap Continue
Select the account to deposit to
Take a picture of the front of the check and tap continue
Take a picture of the back of the check and tap continue
Verify the information and tap Submit

Are there limits on the dollar amount and number of mobile deposits I can submit?

Mobile deposit limits are based on the type of checking account you have. These limits include a daily dollar amount and number of items deposited daily or monthly. If you have specific questions, come in or call us at 866-348-4674.

What should I do with my checks after using mobile deposit?

You should retain the check for seven days after the deposit has posted to your account.
After that time, you may shred it.

My account is locked in digital banking.

Unlock your account anytime by clicking Forgot password and establishing a new password.

To reset your account with needing to create a new password, please call us at 866-348-4674, select option 9 for online banking support from 7 am – 11 pm M-F, 9-5 on Sat/Sun.
Or call your local banking center during business hours.

How do I add a new payee in digital banking?

Log in
Click Move Money > Payments, or Under the Payments tile, tap Make a payment in the mobile app
Select the + New Payee button , or tap + in the top right corner in the mobile app
Verify password if necessary
Choose to Add a bill or Add a person, or tap Company or Person in the mobile app
Fill in the essential information for your payee
Click Submit